NuraMate

Help

Quick answers to the most common questions.

Getting started

What is NuraMate?

An AI companion you can talk to any time: a friend, a partner or a language buddy with their own personality and daily life. Companions are AI characters, not real people.

Is it free?

Yes. The Free plan includes daily messages and needs no card. Plus and Pro add more messages, voice, photos and longer memory.

How do I change the language?

Use the language menu at the top of any page. Your companion replies in the language you write in.

Is there an app?

Yes: add NuraMate to your home screen. Open the menu and choose Install the app (on iPhone or iPad: tap Share, then Add to Home Screen). It opens like an app and can notify you when your companion texts first.

Can I hear a character's voice before chatting?

Yes. On a character's page, tap Hear their voice to listen to them say a line.

Can I use a character card from Chub, JanitorAI or SillyTavern?

Yes. Open Create a character, open the Character.AI import box and upload the card (.png or .json). Its greeting, description, scenario and example dialogue fill the import fields, and its lorebook entries are kept. Choose Import, fill in anything still empty, then create. Every character is checked against our rules: adults only, non-explicit.

Can I bring my character from Character.AI?

Yes. Open Create a character and choose Bringing a character from Character.AI? Paste it here. Paste its name, greeting, description and definition, then choose Import: the fields are filled for you, and a long definition continues in the character's lorebook. Fill in anything still empty, then create. Chats can't be moved. Step-by-step guide (in English)

Can I move my bots from CHAI?

Yes, by hand. CHAI's iPhone app is not listed in the App Store right now. Copy each bot's name, first message and prompt, then paste them into Create a character on NuraMate, or use the import box. Nothing moves automatically. Step-by-step guide (in English)

Can I move my characters from PolyBuzz?

Yes, by hand. According to third-party trackers, PolyBuzz's iPhone app is not listed in the App Store right now. Copy each character's name, greeting and personality description, then paste them into Create a character on NuraMate. Nothing moves automatically. Step-by-step guide (in English)

Your companion

Will my companion remember me?

Yes. They remember what you share — your plans, the people in your life, how things went — and follow up later. You can see, edit, pin or delete every memory.

How do I delete a memory?

Open the chat and go to Memories, then choose Forget next to any memory. You can also reset or remove a companion there.

Can I see the stories before I sign up?

Yes. The Stories page lists every series and episode, and anyone can read it without an account. Sign up free when you want to play one with a companion.

Can I try chatting before I sign up?

Yes, where it's switched on: open a character's page and use Say hi to send a few messages without an account. If you then sign up and start that companion, the conversation continues in your chat.

How do stories work?

Choose Start a story on the home page, or Roleplay in the menu, and pick a series. Each series has three short episodes: your companion sets the scene and you decide what happens next. You can leave the story at any time and go back to your usual chat.

Why did my companion stop replying?

You may have used today's messages. They reset at midnight in your time zone; bonus messages, an upgrade or inviting a friend give you more right away.

Can I get a different reply?

Yes. Tap ↻ under your companion's newest reply for another version. Use ‹ and › to go back to an earlier version if you liked it better.

Can I fix a message I sent?

Yes. Tap ✎ under your newest message: it comes back into the message box so you can correct it and send it again. The reply to it is replaced.

Can I delete a message I sent?

Yes. Tap 🗑 under any message you sent and confirm. It can't be undone. Anything your companion already remembers stays until you remove it in Memories.

Can I change what my companion said?

Yes, their newest reply: tap ✎ under it, rewrite it and save. Use it to steer a story; the conversation continues from your version.

Can I edit a character I created?

Yes. Open Community → Your characters, or the character's profile, and choose Edit. If the character is shared, your changes are reviewed again before others see them.

Can AI help me create a character?

Yes. When you create a character, describe them in a sentence and choose ✨ Fill in with AI. It fills only the empty fields, and you can change anything before creating.

What is the lorebook?

Extra facts about the world of a character you created: places, people, history. Open the character's edit page and choose Lorebook. An entry is used only when one of its keywords comes up in the conversation, so you can write far more than fits in the backstory.

Can I save a reply I love?

Yes. Tap ☆ under a reply to keep it. Your keepsakes are listed on the Keepsakes page of that chat, and only you can see them.

Can I share a reply?

Yes. Tap ↗ under a reply to turn it into a picture with their name. On a phone it opens the share sheet; on a computer it downloads. The picture is made on your device and nothing is uploaded.

Can I make the chat text bigger or hide the background photo?

Yes. Open the chat options (⋯ or the bar above the chat) and choose Aa for the text size, or set Background to Plain. Both are remembered on that device.

Can I pin something my companion said?

Yes. Tap 🧠 under their reply: it's kept as a pinned memory, word for word, and stays in mind in later chats. You'll find it on the Memories page.

Can a photo be the chat background?

Yes. In the gallery, tap Use as chat background under a photo. In the chat options, Background then offers your chosen photo, their portrait or plain. It's kept on that device.

Can my companions talk about a topic without me?

Yes, in a group chat: open Give them a topic, type one and choose Let them talk. They discuss it with each other; you can join in at any time.

How do I follow a creator?

Open the creator's page (tap their @name under a character) and choose Follow. Their new characters show under Community → Following.

How are my characters doing?

Open Community → Your characters → Insights: how many people chatted with each character, who's chatting this week, new chats and likes, with tips to improve them.

Can I tell my companion how to reply?

Yes. In the chat options, choose 🧭 Directions and write how they should reply, for example: tease me gently and always ask about my day. It applies to every reply in that chat until you change or clear it.

Can I stop my companion using certain words?

Yes. In the chat options, choose 🔇 Muted words and list up to 10 words or phrases, separated by commas. Your companion is asked never to use them. The list is kept on that device and applies to every chat there.

Can my companion send a picture of what we're doing?

Yes, on Plus and Pro. In the chat options, choose 🎨 Picture this moment: your companion sends a selfie of the scene your chat is in. It uses one of the day's photos.

How do I know what my companion remembered?

When a reply picks up something you told them before, a 🧠 note appears under it. Tap it to see which memories they used, and to manage them.

Can I get shorter or longer replies?

Yes. In the chat options, set Reply length to Short or Longer. It's remembered on that device and applies from your next message.

Can I find an old message in a chat?

Yes. In a chat or a group chat, open Search this conversation and type a word: matches show newest first, and you can look further back. In the iPhone app, tap 🔍 Search this chat.

Can I start over without losing what my companion remembers?

Yes. In the chat options, tap ✨ New chat. Your companion starts a fresh scene but keeps their memories and your closeness, and your earlier messages stay above the divider. To erase everything instead, use Reset relationship on the Memories page.

Can I change how my companion sounds?

Yes. In the chat options, pick a voice next to 🎙 — or keep their own. It's saved for that companion and used for voice replies and calls from then on; replies already played keep the voice they had.

Can we play games together?

Yes. Open Stories, games and gifts under the chat and pick a game — 20 questions, Would you rather, Two truths and a lie, or a new question. It fills in your message so you can change it before sending. In the iPhone app, tap 🎁.

Can I make sure my companion remembers something I said?

Yes. Tap 🧠 under one of your messages and it's saved as a pinned memory in your own words (long messages are shortened). You can edit or remove it on the Memories page.

Can I give my companion a gift?

Yes, for free. Open Stories, games and gifts under the chat and pick one, like a coffee or flowers. It goes into the message box as a small action, so you can add a few words before sending.

Can my companion keep talking without me replying?

Yes. Tap » under their newest reply and they add another message: a further thought, a small action or a question. It counts as one message, and after three in a row it's your turn again.

Can I chat with several companions at once?

Yes. Open Group chats on your companions page and pick two or three of them. Name someone to ask them directly, or talk to everyone. Each reply counts as one message.

Can we play a story in a group chat?

Yes. In the group, pick a story with 🎭 above the conversation. Everyone plays along from your next message; choose No story to go back to an ordinary chat. Romantic scenes are only for one-to-one chats.

Privacy and safety

Are my conversations private?

Messages and memories are encrypted in our database. We never sell your data or use it for advertising, and you can export or delete everything from your account at any time.

Can I save one conversation?

Yes. Open that companion's Memories page and choose Download this chat (.txt) under Keep a copy. To download everything at once, use the data export on your Account page.

How do I stop seeing characters from a creator?

On the community page, choose Hide this creator on any of their characters. Their characters disappear for you only. The creators you hid are listed at the top of the community page, each with a Show again button.

Is there adult content?

No. NuraMate is for adults 18+, and conversations can be romantic but stay non-explicit.

What if I'm going through a hard time?

Your companion steps out of any story to respond with care and shows a helpline for your country. NuraMate is not an emergency service: if you are in danger, contact your local emergency number.

Billing

Can I cancel anytime?

Yes. Go to Account → Manage billing and cancel in two clicks. There are no fees, and you keep your plan until the end of the period you paid for.

What happens to my chats if I cancel?

Nothing is deleted. Your companions, chat history and memories stay, and you move back to the Free plan limits. Automatic memories above the Free limit are trimmed over time; pinned memories and ones you wrote yourself are kept.

What will show on my bank statement?

Payments are processed by Stripe and appear under our business name. Your statement never shows anything about your companions or conversations.

Can I change plans later?

Yes. Switch between Plus and Pro, or between monthly and yearly billing, from Account → Manage billing.

How do I pay?

By card through Stripe's secure checkout (wallets like Apple Pay or Google Pay may also be offered). We never see or store your card number.

Account

I forgot my password.

Choose Forgot password on the sign-in page and we'll email you a link to set a new one. If you signed up with Google, just sign in with Google.

How do I delete my account?

Go to Account → Delete account. Everything is erased right away and any subscription is cancelled.

Still need help? [email protected]